The following discloses our information gathering and dissemination practices for our website www.healthconnectamerica.com

(Please note that this site has links to other sites such as on our careers page and we are not responsible for their content or privacy policy, which may differ from ours.)

What Type Of Information We Collect And How It Is Used

Some registration forms on our site may require you to give us your contact information (like name, address, telephone number and email address). We may use this data to provide you information about our organization and to improve your user experience on our website. We do not use this information for any other purpose and we do not provide or sell this information to any third parties.

How We Protect Your Information

Please note that this site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. To keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for transmission of data. All of your information is encrypted (scrambled) prior to being sent over the Internet to us. To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the top of your browser window on all Web pages that transmit sensitive data, such as our referral submission page or our “contact us” page. The letters “https” (rather than “http”) located in the URL address window at the top of your browser also indicate that you are using a secure browser. Please contact us if you have any additional questions.

You can contact us at:

Health Connect America, Inc.
508 Autumn Springs Court, Suite 2A
Franklin, TN 37067
615.567.6726

Or through our contact us page.

Overview

Health Connect America (“HCA,” “we,” “our,” or “us”) and our companies use text messaging (“SMS/MMS”) to communicate with individuals who have opted in directly or through a partner to receive information and updates. This policy explains how we collect, use, and protect your information when you agree to receive text messages from us.

1. Opt-In Consent

By providing your mobile number and opting in, you consent to receive recurring text messages from Health Connect America. These messages may include updates related to appointments, services, or program information. Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

Consent to receive SMS/MMS messages is not a condition of receiving services from Health Connect America.

2. Opt-Out Instructions

• You can opt out of receiving text messages at any time by replying STOP to any message we send.
• After you opt out, you may receive one final confirmation message to confirm that you have been unsubscribed.
• If you wish to rejoin our messaging program, you may opt in again by following the original sign-up process.

3. Support

If you experience issues with the messaging program contact us at: marketing@healthconnectamerica.com

4. Information We Collect

When you opt in to receive text messages, we may collect the following information:

• Your mobile phone number

• The date, time, and content of messages sent or received

• Any responses or preferences you provide

We may share your mobile number or message content with third parties for marketing purposes. Your data is used solely for communication and marketing related to HCA programs and services.

5. Data Security

Health Connect America takes your privacy seriously. We use appropriate administrative, technical, and physical safeguards to protect the information we collect through our messaging program. However, no system can guarantee complete security.

By participating, you acknowledge and accept the risks associated with communicating via SMS.

6. Privacy and HIPAA

Text messages are not considered a secure method for transmitting protected health information (PHI). HCA will not request or send sensitive or confidential PHI through text messages. Never reply with any personal health information.

7. Changes to This Policy

We may update this Texting Privacy Policy from time to time to reflect operational or legal requirements. Updates will be posted to our website, and your continued participation in our messaging program constitutes acceptance of the revised terms.

8. Contact Us

For questions regarding this policy, please contact:
Health Connect America
215 Centerview Drive, Suite 105
Brentwood, TN 37027
marketing@healthconnectamerica.com

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences.

For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.healthconnectamerica.com

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, allaboutcookies.org.

Client’s Rights

We know that finding a counselor can feel like an overwhelming process. We are so happy that you are starting your journey with Health Connect America. To ensure the best outcomes while you are receiving services, we want you to know exactly what you are entitled to and how you can help facilitate the process with your counselor. The document below illustrates your clients’ rights and responsibilities.

Client's Rights - ENGClient's Rights - SPA

HIPAA Notice of Privacy Practices

Health Connect America is committed to protecting the privacy and security of your health information. Our HIPAA Notice of Privacy Practices outlines how we may use and disclose your protected health information, your rights as a client, and our legal duties regarding your health records. This notice is provided in accordance with federal regulations and is available here for your review.

Notice of Privacy Practices - ENGNotice of Privacy Practices - SPA

Client Handbook

We are committed to providing all individuals with high-quality, compassionate, and individualized care. Our goal is to support you on your journey to wellness by offering tailored services that prioritize your needs, safety, and overall well-being. This handbook is designed to provide an overview of what you can expect from our services, your rights and responsibilities, and important policies that ensure a positive and supportive experience.

Client Handbook - ENGClient Handbook - SPA

Additional Documents

This section provides access to important documents required by regulatory agencies, including office licenses and certifications. Health Connect America is committed to transparency and compliance in all areas of service delivery. Documents are organized by state and updated regularly to ensure accuracy and accessibility.

State of Tennessee - CPA License