Who is Health Connect America?
HealthConnect America is a provider agency in Tennessee. We provide in-home casework, therapy, and counseling as well as facility management for at-risk youth, families and communities, with the steadfast goal of promoting reunification and/or permanency for all parties involved. We are dedicated to providing quality services which serve the children of Tennessee with the goal of attaining positive outcomes for children and families.
What is your overall clinical approach to addressing the needs of at-risk children and their families?
Our first and foremost priority is providing the best quality care and treatment for children at-risk and their families with the ultimate goal to keep them safe while empowering them to remain together. Our services are tailored to individual needs of the families, coupled with HealthConnect’s clinically-proven strategies and needs assessments.
HealthConnect America has developed a unique approach to engaging family members to identify problems and explore solutions. Our case worker initially performs an extensive evaluation, followed by visits, usually taking place in the client’s familiar home setting. Our caseworkers utilize techniques that foster open interaction and honesty among its clients. Clients are assigned clearly defined plans and goals with target dates for achievement on a weekly basis.
How often are reports sent to DCS and other professionals working with the children and family?
The results of each week’s visits are reported weekly to the referring case manager by formal correspondence via telephone, facsimile and/or email. Future plans include the establishment of an Intranet site with virtual notification and updates.
How accessible is HealthConnect America to meet our requests?
HealthConnect currently serves over 85 counties across the state of Tennessee. We understand the need for flexibility and the importance of reliability in working with children and families. Our staff is available to serve the outlying areas in each region that we serve. We pride ourselves in our promptness and rapid response to requests.
top
Which Tennessee regions does HealthConnect serve?
HealthConnect serves the entire state of Tennessee.
What are the qualifications of the case workers assigned by HealthConnect America?
All HealthConnect caseworkers 1) Have educational backgrounds equal to or exceeding DCS’ experience and education requirements, 2) Must pass competency skills testing, which include direct performance evaluations and written examinations, and, 3) Pass extensive background checks.
How is HealthConnect America culturally sensitive?
We have a culturally diverse team who ensure that our services are responsive to cultural, racial, intellectual, social, spiritual and gender differences among families. Additionally, we ensure that our services are delivered at times and places most convenient for the family.
How did HealthConnect get its start?
HealthConnect was created in July of 2005 by George Massengill. Mr. Massengill is an experienced licensed clinician with over 18 years of healthcare and executive management experience. HealthConnect is governed by a Board of Directors who collectively have over 100 years experience in the social and human services industry.
What is HealthConnect America’s commitment to quality?
The quality of our services will always be monitored and reviewed so that we will continue to improve the services we deliver. The children and families we serve deserve the very best care we can provide. We always seek methods to improve the quality and nature of care we provide.
What is the length of the program?
The length of our in-home services program is based on the needs and progress of each individual child and family. This is a joint effort determined through correspondence with the HealthConnect caseworker, and other professionals in the community working with the child and family.