Family Support Services
HealthConnect America offers in-home family support services to families and children 0-19 years of age who are at risk of entering state custody, or who may need assistance to leave state custody. Our in-home services involve a series of personal contacts by qualified professionals.
Services
HealthConnect America offers a wide comprehensive range of flexible family support services tailored to the individual child’s and family’s needs. Our team will accomplish this by performing a strength(s) based, behaviorally specific needs assessment. Those family support services include, but are not limited to:
- Teaching and demonstrating household management skills;
- Assisting and teaching parents to be responsible consumers and to budget money wisely;
- Ensuring that services are responsive to cultural, racial, intellectual, economic, social, spiritual and gender differences among the family;
- Assisting and teaching personal skills (good grooming, healthy living habits, appropriate dress);
- Assisting in use and acquisition of medical and other community resources;
- Teaching family members to use public transportation as appropriate/establish means of transportation as required;
- Providing encouragement and seek to stimulate self-help attitudes and behavior
- Providing case management by professional staff as needed;
- Ensuring service occurs primarily in the family home at times most convenient for the family; and,
- Assisting family in coordinating and obtaining needed services from area resources.
Approaches Used
HealthConnect America and our caseworkers have refined our approach to assisting family needs. We are embracing DCS’ new multi-level response approach by going into the home and accessing the needs of the family to bring in support and resources in a more positive and encouraging manner.
Staff Competency
Caseworkers assigned to provide family support services have demonstrated abilities to: 1.) Integrate internally provided services with community resources to provide an effective plan of care for each client/family/case; and, 2.) Work in cooperation with all parties involved in the welfare of the child and local educational systems on behalf of their clients.
All caseworkers of HealthConnect America assigned to providing family support services will have as minimum staffing requirements: a bachelor’s level specialist under the direct supervision of a master’s level or state licensed professional; and, training for staff prior to their working with families on delivering in-home family support services.
Additionally, our caseworkers will have demonstrated educational competence and met guidelines regading experience and educational requirements. Other forms of monitoring to ensure continued quality care include direct performance observations as well as the administration of written examinations and skills testing.
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