Staff Competency
All Direct Care Professionals of Health Connect America assigned to providing case mangement services will have as minimum staffing requirements: a bachelor’s level specialist under the direct supervision of a master’s level or state licensed professional; and, training for staff prior to their working with families on delivering case management services.
Additionally, our Direct Care Professionals will have demonstrated abilities to: 1.) Integrate internally provided services with community resources to provide an effective plan of care for each client/family/case; and, 2.) Work in cooperation with all parties involved in the welfare of the child and local educational systems on behalf of their clients, 3) educational competence and 4)met guidelines regarding experience and educational requirements. Other forms of monitoring to ensure continued quality care include direct performance observations as well as the administration of written examinations and skills testing.
Counselor Supervision
All Direct Care Professionals’ client case loads are reviewed weekly in treatment team meetings under direct supervision of a licensed clinical professional. A web-based information management system is used for supervisor monitoring and review of our Direct Care Professionals’ interventions and activities with all clients.
Client Satisfaction
HCA conducts client satisfaction surveys to enlist feedback from consumers to ensure ongoing development of quality interventions and services.
Referrals: Please select a location. We are readily available to meet the needs of families across the state of Tennessee.
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